The impact of the IoT on customer service

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The Internet of Things is a real game-changer for customer experience. It has a major impact on customer experience, bringing both opportunities and challenges to brands, centered around 4 key areas:   1. Predictive customer service By adding sensors to devices such as cars or home appliances and connecting them to the internet, manufacturers and service organizations can remotely monitor operations and service levels – effectively by-passing the need for consumers to request repairs.   2. Data to drive personalization and…

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Qualcomm Signed MOU with Taiwanese Government

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On November 7th, smartphone chip designer Qualcomm signed a Memorandum of Understanding (MOU) with the Ministry of Economic Affairs (MOEA), R.O.C. Under the memorandum, Qualcomm will cooperate with the Taiwanese government on 5G communication and IoT development. Through further cooperation with Qualcomm, Taiwan is expected to take advantage of the U.S. firm’s advanced technology to strengthen the country’s innovative capabilities and accelerate its pace in these areas, said Jong-Chin Shen, the Deputy Minister of the MOEA. Representatives of Taiwanese high-tech…

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