In this digital era, most people have easy access to the Internet, where product descriptions, price comparisons, and consumer reviews can be easily found. As customers are further empowered with the massive amount of information, the golden rule for businesses to differentiate themselves would be to gain a more comprehensive understanding of consumers. Consequently, a precise customer satisfaction measurement system could be a critical element of a company’s future success. At this point, IoT and AI come in handy due…
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